Contact Us

FAQ

Please find below some of our frequently asked questions.

However, if you are unable to find the answers you seek please feel free to fill out a contact form found in the ‘contact us’ section of the website.

Yes, we are proud to be 100% Australian owned and operated.

We currently charge a flat rate of $25 (inc GST) for postage Australia wide. However, if your online purchase is over $100 Australia Wide shipping is FREE.

Simply click on the ‘DESIGN YOUR WALLPAPER’ button found on the home page. Then you have two options ‘Login/Register’ or ‘Continue as a guest’.
Please note if you continue as a guest you will be unable to save your creation or view your purchase history in the future, so we recommend you create an account.

Yes, simply use the ‘pricing calculator’ to get an estimated price by entering the wall measurements.

We only use high quality products that have been tested and proven to stand the test of time, by reputable manufacturers. Our wallpaper is digitally printed onto both DIY and Professional wallpaper products. Our HP Latex ink is Eco Friendly and used worldwide with proven results, for a sharp and vivid print.
For best results our wallpaper should be installed onto a smooth, white, clean surface with minimal texture (e.g. painted plaster walls). However, please note wallpaper products may not stick to surfaces that have been painted with products such as wash and wear, stain resistant and Teflon based painted. We do not recommend installation onto any wall of texture (e.g. non-painted cement, brick, render, or onto textured paints/wallpapers, etc…)

Please refer to the Installation Instructions and Terms and Conditions section of the website for further information. If you require further assistance feel free to fill out the contact form found in the ‘contact us’ section of the website or contact us directly on [email protected]

Wallpaper printed on HP PVC-free wallpaper with latex inks, are approved according to health-related environmental criteria. There’s no odour, printed panels are GREENGUARD Children & Schools CertifiedSM and meet AgBB criteria for health-related evaluation of VOC emissions of indoor building products.

  1. HP PVC-free wallpaper printed with HP Latex Inks are GREENGUARD Children & Schools CertifiedSM. See www.greenguard.org
  2. The Committee for Health-related Evaluation of Building Products, AgBB, establishes the fundamentals for a uniform and reproducible health-related evaluation of the building products in Germany, including criteria for testing and an evaluation scheme for health-related evaluation of volatile organic compound (VOC) emissions from building products used for application indoors.

Yes, we can definitely send you a sample of the wallpaper product to stick on the desired surface to test for adhesion. Simply fill out a contact form found in the ‘contact us’ section of the website.

In order to maximise ease of installation we generally create panels around 65cm wide (give or take a little depending on the size of the wall) If you require the panels to be printed at a larger width please contact us to discuss and find the right solution for your project [email protected]

We only use HP Latex Ink.
They produce a high quality product and are a healthier way to print, as the inks are water-based, odourless and meet with high ecological standards.

HP Wall Art is the tool that you, the customer will use to create your design. It is an easy to use cloud based service that enables you to create and design your wall, displaying it instantly on the screen in the comfort of your own home. Once you have completed your customised design, it will appear in our HP Wall Art account along with any notes and special instructions you have specified, ready for print and dispatch.
It’s as easy as – Browse, Create and Install

Due to the creative and visual aspects of our product and site, we recommend you Create a Wall using a PC, laptop or tablet.

NO, these items are for viewing only. They allow the customer to get a better idea of what the finished and installed product will look like in your room. Create a Wall will always print the entire wall size image that you have created.

Making sure that the surface is properly prepared is one of the most important steps in the process to ensure successful application.

The chosen wall must be white, smooth, dry and clean (free of contaminants such as dirt, grease dust, etc…) The surface should also be free of imperfections such as cracks, holes, surface damage, chipped/flaking paint and moisture, where possible remove any picture hooks or light/power switch casings.

Imperfections may seem amplified once the wallpaper has been applied, so taking the time to repair and prepare the wall correctly will guarantee the best result.

We do not recommend installation onto any wall of texture (e.g. non-painted cement, brick, render, or onto textured paints/wallpapers, etc…)

Please allow a minimum of 7 days after the completion of any painting, primer and/or wall repairs before applying your wallpaper

Please see the ‘installation instructions’ and ‘How to video’ provided on the website to get a greater understanding of the installation process. All orders are supplied with easy to follow installation instructions. We also have water trays available for purchase, if you have chosen one of the HP wallpaper (Pre-pasted) products.

We would like to remind you that our HP Prepasted Wallpaper Create a Wall products is designed for the DIY market, so professional installation is not required. However if you would still like to engage a professional for your project, feel free to contact us for further information or seek the advice of your local wallpaper installers or hardware store.

Please fill out the contact form found in the ‘contact us’ section of the website for installation information. Availability and prices will change depending on location.

We do not recommend that the DIY wallpaper be used outdoors or in wet areas. However, there are products available that may suit your individual project needs, simply contact our team to discuss your options [email protected]

This range of products are designed to be removed easily with the use of water:

1.Use a sponge and water to thoroughly wet the wall art.
2. Once the wall art is wet, peel it from the wall (if it sticks use additional water).
3. Clean off the residual paste with a sponge and water.
The removal performance of this product is dependent upon a wide range of factors including surface preparation, installation technique, and conditions of the room environment.

When you have selected your image it will appear on the wall you have created on your screen in HP Wall Art. Click in ‘Settings’ then select the appropriate ‘Pixel Warning Setting – E.g. viewing distance.  If there is a possibility that the selected image may not be suitable for the size of your wall a yellow triangle (!) will appear in the top right-hand corner of the image. This is a warning that is automatically generated by the ‘HP Wall Art’ system to advise the user that the image chosen may appear pixelated at a particular viewing distance.

Please Note: Most walls/images are not viewed up close, so follow the instructions given by HP Wall Art and if you believe the image is not going to be suitable please re-select accordingly. If you require further assistance feel free to fill out the contact form found in the ‘contact us’ section of the website or contact us directly on [email protected]

YES, you can, however the same rules apply to your image as they would to one that is selected on our site, the resolution of the image will affect the quality of the print. Click in ‘Settings’ then select the appropriate ‘Pixel Warning Setting – E.g. viewing distance.  If there is a possibility that the selected image may not be suitable for the size of your wall a yellow triangle (!) will appear in the top right-hand corner of the image. This is a warning that is automatically generated by the ‘HP Wall Art’ system to advise the user that the image chosen may appear pixelated at a particular viewing distance.

Please Note: Most walls/images are not viewed up close, so follow the instructions given by HP Wall Art and if you believe the image is not going to be suitable please re-select accordingly. If you require further assistance feel free to fill out the contact form found in the ‘contact us’ section of the website or contact us directly on [email protected]

The size and orientation of your wall will effect what kind of image you select. If your wall is landscape in orientation it is best to select an image that is also landscape or if your wall is higher than it is wide a portrait oriented image would be best. Likewise if your wall is extremely wide a panoramic sized image may work best. The closer the ratio of the wall is to the ratio of the image the better, as you will only lose a minimal amount of the image through cropping/resizing. However, this is all up to the creator and their personal preference.
If you require further assistance feel free to fill out the contact form found in the ‘contact us’ section of the website or contact us directly on [email protected]

By using HP Wall Art you will be previewing your creation through out every step of the Create a Wall process.

Create a wall offer a 3year guarantee that covers faults in the product and printing process, such as issues with product adhesion and print fading. For a full list of our terms and conditions please refer to this section of the website.

Please Note: Create a Wall products are predominantly removable, however we do not cover damage to the wall/surface that may occur during the removal process.

We do not except returns or offer refunds as all products are made to order. In the unlikely event that you have received a faulty or incorrect product a refund will only be processed once the product in question has been returned to us and we have concluded that we are unable to rectify this issue. We will not process a refund if a reprint is possible or if the fault is not product or printing related. All claims must be sent to us in writing within 45 days from your purchase date to be assessed by our team. For a full list of our terms and conditions please refer to this section of the website.

When using the HP Wallart Design tool to Create a Wall the following file formats are accepted png, jpg, tiff, svg and pdf. The image must also be at least 1000 pixels in width and height with a file size less that 500MB.

When you have selected your image it will appear on the wall you have created on your screen in HP Wall Art. Click in ‘Settings’ then select the appropriate ‘Pixel Warning Setting – E.g. viewing distance.  If there is a possibility that the selected image may not be suitable for the size of your wall a yellow triangle (!) will appear in the top right-hand corner of the image. This is a warning that is automatically generated by the ‘HP Wall Art’ system to advise the user that the image chosen may appear pixelated at a particular viewing distance.

Please Note: Most walls/images are not viewed up close, so follow the instructions given by HP Wall Art and if you believe the image is not going to be suitable please re-select accordingly. If you require further assistance feel free to fill out the contact form found in the ‘contact us’ section of the website or contact us directly on [email protected]

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